Terms & Conditions

Return Policy

We have a great return policy so you can buy with the peace of mind that any problems with the purchase will be sorted quickly and at our cost.

Please contact us at Blueprint Engineering prior to returning any goods.

Returns are subject to the following conditions being met.

• We will accept returns within 30 days of item arriving to you.
• We will refund you by the same method that you made the payment, either with PayPal or into your bank account as soon as item is returned in the same condition it was sent.
• We pay all the return postage if the part is not as described or the incorrect part is sent to you  
• All returns must be sent back in the original packaging and with Australia Post and with a tracking number. You are responsible for any loss of parts being returned so we therefore strongly recommend that you use an insured postal service to return the goods to us
• If we have sent you the incorrect goods, we will cover the cost of freight for return and will re-send the correct goods to you.
• Returns with claims of faulty Mechanical Parts New or Used must have written proof that a qualified Mechanical tradesman has fitted the part.
• Returns with claims of faulty Electrical Parts New or Used must have written proof that a qualified Electrical tradesman has fitted the part and this must state that they have checked the electrical system of the motorcycle for faults prior to the fitment of the part that could may have caused the new or used fitted part to fail.
• If an exchange is authorised, but a replacement item is not available, we might have to refund you instead.
• Restocking fees of 20% may apply on returns if you make a mistake choosing the incorrect part and the return is authorised. Or you change your mind and no longer want the part. This will be deducted off the refund amount.

Communication

We provide a fair and honest service so please communicate with us if you have any problems and questions and we will do our best to resolve any problems.

We check emails and phone messages throughout business days Monday – Friday 9am-5pm and will try our best to communicate timely, honestly, and thoroughly. If messages are sent during public holidays or weekends we will respond on the following business day.

Item as Described

We describe all items to the best of our ability and as honestly as we see them. Please ask any specific questions you may have before purchasing

Photos of parts

We usually include more than one photo in the items add so you can be sure you’re getting exactly what you are buying.
If it appears we have missed something, or the photo isn’t clear or if we didn’t capture a view of something you wanted to see, please don’t hesitate to ask for more photos or details.

eBay Users Agreement

We use eBay as a method to sell our goods, if you are purchasing our goods via eBay please read the below:

• By bidding on an Auction item or using Buy it Now you agree and you have read and accept the terms and conditions of our User Agreement included in the item’s description
• Bids and buy it now sales are not retractable except in exceptional circumstances
• We take a great amount of pride in our feedback and ratings so please contact us if you are not satisfied with your purchase.
• Please contact us to help you before returning the item or giving negative feedback, we want you to be happy with your purchase and we will help you out and do whatever is needed to make you happy with the purchase
• We always leave positive feedback once a positive feedback rating is received.
• If there were any problems please contact ASAP us so we can resolve it

We list many new items a month so please come back often. We sell new and used and some damaged motorcycle parts and other new items.

We appreciate your business, thanks for shopping with Blueprint Engineering